Losing the Small Fights

When I was first hired, I viewed every fight as a must win.  Second Wind is an environment completely devoted to our clients and I wanted to cream the bank in every conversation.

Now that I have been with the company for a time, I have come to understand a fundamental tactic we employ constantly.  This tactic drives our customers crazy until it is explained.  We are happy to lose the fight on any aspect of the workout individually leading to the offer in compromise.

If it costs an extra ten thousand to buy new equipment because the bank refused every tactic we could employ, it makes no difference.  You are looking at this in complete disbelief,.. I mean 10k is not chump money to the average person, right?  The reason it doesn’t matter is because that ten thousand pales in comparison to the hundreds of thousands or in some cases millions that the offer in compromise is going to save.  The big play is the offer in compromise and even if we cannot do an asset sale we still win, because we can use even a repossession to set up for the offer in compromise.

Any good general will tell you it is worth losing a single battle to win the war.  That being said, we are, as Don says, gladiators and the only fights we don’t win are fights that cannot be won.